BACKGROUND | MISSION | VALUES | CAPABILITIES | WORKFLOW
VOICE SYSTEMS CAPABILITIES
RESPONDING TO A CHANGING INDUSTRY.
WHY USE COMSULšS SERVICES?
SYSTEMS & SERVICES EXPERTISE.
TIME TESTED PROCESSES.
EXPERIENCED PROJECT TEAMS.
PROJECT EXAMPLES.
Baylor College of Medicine, Houston, TX. COMSUL selected and managed the installation of a Northern Telecom SL-100 with over 4,000 ports and voice mail in a campus environment. The system includes with three remote nodes: two connected via 150 Mb fiber optic cables and one via digital microwave. This installation was the first of its kind to be connect to the local and long distance carriers via fully digital links. The system also utilizes a NEC ASTRA 450-based facilities management system which performs such tasks as work order management, trouble ticketing, directory services and cable plant management. COMSUL also performed cable system and data communications design for the project.
The Beverly Hills Hotel, Beverly Hills, CA. COMSUL was the technology consultant for the renovation of this world famous hotel. The telephone system is a 900-port Northern Telecom Meridian 1 with, hotel software, voice mail and connections to an HIS property management system. Centrex was used as a temporary system during the three year remodeling. We also performed extensive facilities design consistent with the historic character of the building and cable system design, acquisition and installation supervision.
Brinson Partners, Chicago, IL. This global investment firm retained COMSUL for voice and information system and facilities design for its new offices in Chicago. The voice systems include a 350 port NTI PBX with voice mail and a 15 turret, digital IPX traders system. We also designed the firm's LAN and assisted in organizational development.
California Pacific Medical Center, San Francisco, CA. COMSUL has assisted CPMC in the merger of two hospitals, Pacific Presbyterian Medical Center and Childrens Hospital. Both these hospitals are former COMSUL voice systems clients with Northern Telecom systems totaling nearly 5,000 ports. Our latest project has been to assist in the consolidation of operator services for the two telephone systems.
CALMAR Inc., City of Industry, CA. COMSUL assisted this international manufacturer with the design, acquisition and implementation of telephone systems, and voice and data networks for its four U.S. facilities. Voice networking is via an AT&T virtual Software Defined Network (SDN) while data communications is accomplished via a frame relay network. AT&T Definity PBXs are employed at the four sites.
Capstead Mortgage Corporation, Dallas, TX. COMSUL created an ACD to serve the firm's loan servicing function. We designed, selected and supervised the implementation of an AT&T Definity G3r PBX with an AT&T Conversant IVR. The system will grow to 350 agents. Computer-telephony integration (CTI) is provided to connect the ACD to an IBM AS400 host. We have also implemented AT&T Intuity voice mail and a Davox predictive dialer.
Coast Federal Savings, Canoga Park, CA. This large financial institution retained COMSUL for the design, acquisition and implementation supervision of voice and data communications, wiring and facilities design for its new operations center. The selected voice system is a 1,100-line, Fujitsu 9600 XL with an integrated ACD serving 150 agents and Telephony Service for CTI applications. A Centigram voice mail system was also selected. The system was integrated with an existing Malita predictive dialer, a Voice Tel IVR and a CPI voice response system.
Countrywide Mortgage, Simi Valley, CA. COMSUL was retained to resolve perceived problems with its VMX Interactive Voice Response (IVR) system. Our involvement resulted in retaining the system and streamlining the management of applications development.
Gronemeyer & Barker, Pasadena, CA. COMSUL designed, selected and implemented a 60-line Seimans 9200 (HCM 200) and Octel voice mail for this law firm.
King & Spalding, Altanta, GA. COMSUL designed and supervised the two-phased installation of the voice systems for the largest law firm in the southeast and its branches in Washington, D.C., New York City and Houston. The systems, which serve approximately 1,000 total extensions are an AT&T Definity G2 in Atlanta and G3s in the other offices. The systems are networked with T1 circuits into an integrated, feature-transparent system served by a central AT&T Audix voice mail system.
Latham & Watkins, Los Angeles, CA. COMSUL assisted this large, national law firm with the simultaneous selection and phased installation of Seimens/ROLM CBX systems with PhoneMail for the firms seven offices around the country. The systems ranged in size from 50 to 400 ports.
McCormick, Barstow, Sheppard, Wayte and Carruth, Fresno, CA. COMSUL assisted, McCormick, Barstow, the largest law firm in the San Joaquin Valley, with reconfiguring and relocating its 250 port AT&T PBX and its Octel voice mail system. We also conducted facilities planning; wiring system design, acquisition and installation supervision; and supervised the relocation of the firm's LAN and information systems.
The Money Store, Sacramento, CA. COMSUL is assisting this very rapidly-growing lender in the design and acquisition of Siemens (Rolm) CBX telephone systems with integrated ACDs which will support several hundred agents. The systems use Rolm's new ResumeRouting to complete calls to agents most skilled to handle them. A CTI application will provide agents with customer information triggered by the incoming call. The several CBXs in Sacramento are networked via CorNet in a common numbering scheme and transparent features. We have also selected Rolm PhoneMail, a Davox Predictive dialer, and a Periphonics IVR. Our involvement has saved The Money Store hundreds of thousands of dollars and improved response to their customers substantially. We are also providing consulting in data communications, facilities/wiring design, security systems and organizational development.
Motion Picture and TV Fund Hospital, Woodland Hills, CA. The MPTV Fund provides health care and retirement facilities for people in the movie and television industries. COMSUL designed, selected and implemented an Ericsson MD 111 PBX system which is networked with T1 circuits among six locations in Los Angeles served by different telephone companies. The integrated system provides 1,200 ports with transparent features, such as calling name display, across the network. A single voice mail system serves all six sites.
Mills College, Oakland, CA. COMSUL rebuilt the college's communications from the ground up. We designed, selected and supervised the implementation of a campus-wide fiber and copper voice/data/video cable system, a 1,500 line Fujitsu PBX and a new administrative LAN. The voice systems include a campus 911 system which is tied to the local municipal 911 service.
Palace of the Sultan of Brunei, Borneo. COMSUL designed all the voice, wiring and TV (production) systems for the Sultan's two million square foot palace. The telephone system is a Mitel serving several hundred extensions.
Saban Entertainment, Westwood, CA. The Morphin Power Rangers can save the world more effectively from their new headquarters in Westwood using voice and data communications designed by COMSUL. The telephone system is a 550-port, Mitel 2000 Lite with voice mail and call accounting.
Santa Clara County Transportation Agency, Santa Clara, CA. COMSUL assisted the agency with the design, acquisition and implementation of a 500-port Mitel SX2000 PBX with Centigram voice mail and XIOX call accounting.
Santa Clara Valley Medical Center, San Jose, CA. This project is distinguished by its size and complexity. COMSUL assisted the Medical Center in the design, acquisition and implementation of a 6,000 extension NEC 2400 ICS telephone system network. It serves 20 buildings on the SCVMC campus and five off site. There are a total of five NEC 2400s connected via a CCIS network to act as one system with a unified dialing plan, and centralized voice mail and call accounting systems. There are over 50 ACD groups supported by the system for appointment scheduling and advice triage. In a unique and highly successful computer/telephony integration (CTI) application, patients are assigned DID numbers at admission. Through CTI the number follows the patient when he or she is moved from one room to another thus preventing the time, effort and confusion associated with reassigning numbers.
Smithsonian Tropical Research Institute, Republic of Panama. COMSUL developed and implemented a master plan for telephone, data and radio communications in Panama.
Temple-Inland Corporation, Diboll, TX. COMSUL designed a virtual wide area network connecting hundreds of sites for this Fortune 100 company.
University of California, Davis; Davis, CA. We have conducted many projects for UC Davis. Among them was a feasibility study and subsequent design for integrating hundreds of campus elevator phones into the Campus Police Department/E911 system. In another unique voice project we conducted a feasibility study and made recommendations for a low-power campus radio system which will inform visitors of campus parking conditions.
University of Houston, Houston, TX. COMSUL was called in to get a bogged down telephone and cabling project back on track. We successfully revitalized the project which consisted of 6,500 telephones, 9,000 voice and data outlets which served 70 buildings. Our involvement also saved over $300,000 in construction and equipment costs, and identified revenue opportunities of over $30,000 per year.
Village of Chaumburg, IL. The village, located in Ameritech's 708 area code, is faced with changing 25,000 telephone numbers when the area code is split into three areas. COMSUL has been retained to assist in challenging Ameritech's plan and defining alternatives. We have suggested a unique, central office software-based approach which may be applied on a nation-wide basis to solve similar problems.
Williams Sonoma, San Francisco, CA. COMSUL has assisted this well known retailer in expanding and reconfiguring its Aspect ACDs which now serve approximately 1,000 agents. The universal agents serve all the Williams Sonoma businesses including Hold Everything, Chambers, Gardens Eden and the Pottery Barn. As part of our work we have overseen the design and implementation of a highly integrated, LAN-based system which connects and exchanges information among, 1) the Aspect ACDs, 2) an IEX workforce management and scheduling system, 3) a Kronos time clock system and 4) a Cyborg financial accounting system.
WHAT OUR CLIENTS SAY
"You guys are amazing! Not only have you kept pace with our fast track culture, but you have gotten systems selected in weeks that would have taken us months to accomplish. Your evaluation of our ACD call flow to improve efficiencies has been absolutely invaluable."
"Your team was extremely well organized and ran the project as such. Concise communications were made on a regular basis and issues that we did not think of were found by COMSUL and handled as if it were the norm. I found COMSUL to be prepared for all eventualities. We received a lot of bang for the buck and the project was on budget and on time."
"COMSUL has been wonderful throughout this project. They stayed on top of our issues, interfaced with the vendors (firmly when needed), learned the key people and operations of our business in a way that maximized their consulting effectiveness, and kept a massive, dynamic project organized and focused."
Voice communications systems are changing radically. While computer control and digital transmission were first introduced into the voice arena in the mid-1970s, change until now had been relatively slow and incremental. No longer! Like the computer industry, telephony has moved toward distributed computing, open systems and applications which can truly affect the way business is conducted. Call center applications, voice processing, voice/data integration and new ways to interact with the national network are making voice systems ever more critical to business success. But they are also more complex and more difficult to design, select and implement. COMSUL has guided our clients through successive generations of increasingly sophisticated systems and services for nearly three decades and can help you meet the challenges of the changing industry.
Our clients receive value from our services in many ways, such as:
COMSUL has expertise in a wide variety of voice systems as presented below The systems range in size from a few dozen phones to several thousand phones in campus environments. We have recommended systems from every major supplier, and our status as independent consultants ensures that our clients receive unbiased advice.
Our consulting activities include strategic, tactical and contingency planning; design and alternative assessment; competitive acquisition; and closely controlled implementation of voice communications systems. But we also have large practices in data communications/information systems and facilities planning so we provide a full range of services in voice/data integration and facilities design (space, environmentals and wiring systems) to support voice systems. Our designs are characterized by appropriateness to purpose, flexibility, survivability, manageability, integration with information systems, and cost effectiveness.
COMSUL's strength is its people. Our voice system specialists come from backgrounds where they gained hands-on experience with voice technologies. We recruit the finest professionals, train them in our unique processes and organize them into teams that lead our clients through projects that are specifically tailored to their unique needs. Our consultants have extensive experience in not only voice technology itself, but also in Technology Project ManagmentSM, financial, managerial and general business issues. We are known for bringing projects in on time and on budget.
The following are a few examples of our varied work from our hundreds of voice system projects.
Charles Cannata; Senior Vice President, Mortgage Division; The Money Store
Marco White, Rhino Records
Sue Murphy, Associate Director, Santa Clara Valley Medical Center
Comments may be sent to posner@comsul.com