Casio Phonemate COMMON QUESTIONS AND ANSWERS

Common Questions and Answers

“My answering machine is not recording any messages.”

Check to see if the answering machine is turned on
Check that the volume is turned up
Make sure that the machine is not in the “Announcement Only” mode.

“My messages won't play back to me or they are cut off”

Check the on/off button and the AC adapter connection
Check that the volume is turned up
Check for tape damage
Be sure that callers do not speak softly or allow more than 4 seconds of silence in their messages
Clean the tape head and the capstan

“Outgoing message will not record”

Make sure that your volume switch is turned half way up
Make sure you press and release the “record outgoing message” button
After recording your outgoing message, make sure you press and release your outgoing message button again to complete the function. On tape machines, it is normal for the tape to continue to run for 2-3 seconds. Then it will rewind and playback your outgoing message.
Some models require that you press and hold the “outgoing message” button down for 2-3 seconds to activate the record mechanism (3500, 3600, 3700, 3750, TC-520) Other models require that you play and erase any existing messages before recording a new message. (3750)

“I can't remote my messages”

Remote operation can only be done from a touchtone phone (commonly referred to as a push button phone) .
Check and verify your remote code, especially with those machines that have programmable remote codes.
If you are attempting to remote from a cellular phone or a PBX system to an older Phonemate model (before 1989), it may not be “shortburst/cellular compatible”.
Shortburst or cellular compatible refers to a touchtone phone that does not emit a beep for as long as the button is pressed. These phones will only give a short beep regardless of how long you press the buttons.
If you own a single cassette machine, the remote code must be entered after the beep for optimal connection. Make sure you hold down each button for at least 2 seconds.
If you own a half digital or all digital machine, the remote code can be entered during or after the outgoing message.

“How long should the cordless telephone be charged before it is used for the first time?”

Charge the cordless handset in the base unit cradle for 12-15 hours.
Be sure that the charging indicator light is on while charging

“How do I minimize interference on my cordless phone?”

Install the base unit away from electrical equipment (TV, computer, microwave oven, refrigerator, preferably in a higher elevation like a second floor bedroom.
Make sure that the handset batteries are fully charged and the base antenna is fully extended

“I've charged my handset for 12-15 hours but I still can't get a dial tone”

Place the handset back on the base momentarily, then pick it up and press the “talk” button
Take the batteries out of the handset for 30 seconds. Put them back in , and press the “talk” button

“I have Caller ID and Call Waiting does not work (CP-725)”

To clarify, Caller ID is a service you must subscribe to with your phone company.
When you receive a phone call and have a box, answering machine, or cordless that has Caller ID capability, the phone number of the party calling will be displayed provided, of course, they did not block their phone number.
If you have the stand alone Call Waiting service, you will hear a beep when you are on the phone with one party and another party is trying to reach you.
This same type of service which is a combination of both services.
There is a third type of service which is a combination of both services. Your telephone company, if it offers it, would offer it as a special package unique to your company.
With this service, Call Waiting is incorporated into Caller ID.
If you are on the phone with one party and another party is trying to reach you, your phone would not only beep, but it would display the second party's information as well.
This is a separate service that you must specially request from your phone company.

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CASIO PHONEMATE INC.
P.O. Box 2914, Torrance, California 90509-2914
20665 Manhattan Place, Torrance, California 90501
(310) 320-9810 . FAX (310) 212-0752