U.S. Trade Connection, Inc. 31 Airport Blvd., Suite H South San Francisco, California 94080 Tel: (415) 588-6929 Fax: (415) 588-6840

The following represents the payment options offered by USTC.

1. Credit Card Purchase: Visa, MasterCard or American Express; No surcharge will be applied to credit card purchases.
2. C.O.D Cashier's Check.
3. Personal or Company Check (upon credit approval).
4. Net Terms: A completed, faxed back credit application is required to open all accounts under Net Terms.

Orders ship the same day that funds are received.

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AMEX - VISA - MASTERCARD

Ordering

Orders are processed upon receipt of a faxed Purchase Order. Minimum order amounts are $100.00.

Shipping

USTC typically ships the same day, or within 48 hours from receipt of Purchase Order by UPS or FedEx. Alternative carriers and services may be used upon request, with the understanding that shipping costs are paid by the client. This information is to be provided to USTC on the Purchase Order.

Claims

USTC personnel take the utmost care in packaging products for shipment. Occasionally, however, a package may become damaged due to mishandling by a carrier. Claims for loss or damage in shipment are the responsibility of the client and must be made to the freight carrier immediately. USTC will provide any assistance required to help you process the claim. NOTE: Claims for shortages must be made to USTC within 5 days from receipt of the shipment.

Defective Products (D.O.A.s)

The Dead On Arrival policy extends thirty (30) days from date of invoice. All defective products returned to USTC will be immediately replaced if stock is available and promptly returned, freight prepaid, to the client.

1. Have your invoice number; serial number of the defective unit and a description of failure available.
2. Fill out the RMA form that will be faxed to you, return fax to USTC and an RMA # will be issued and faxed back to you.
3. Write RMA # clearly on shipping label only. NOTE: Do not write on or mark the manufacturer's packaging.
4. Return (with copy of invoice) by desired carrier to USTC
5. USTC will verify serial number and defect, and return replacement product the same day it is received (subject to stock on hand).

Items returned D.O.A. must be received by USTC in like-new condition other than the defect. The following charges will apply to any of the following:

Item marked/scratched/opened/used: Minimum 15% of cost

Item not found to be defective: Minimum 1 hour labor $55.00/hr Missing or abused items: Cost to replace

In-Warranty Repairs

The procedure is the same as D.O.A. except you will be notified when your product has been repaired and is ready to be shipped back.

Out-of-Warranty Repairs

The procedure is the same as in-warranty repairs except you need not include a copy of the invoice as you will be billed for repair charges, plus, a $25.00 handling fee.

Cancellations

All order cancellations must be received prior to shipment by USTC. Otherwise, merchandise refused or returned is subject to a 15% restocking charge. Non-defective returns or refused shipments are subject to a 15% restocking fee.